Describe the equipment
Describe what it is, what it's doing, anything you've already tried, and what you need from it. Include photos, model details, and deadlines if you have them.
How it works
Your solution starts with some simple details.
A short description is enough to start. Your request is reviewed promptly, with follow-up questions where needed and an approach discussed before you commit to any work.
Find a useful next step
Your equipment, goals, and available information help establish whether the work is a good fit. More details or an assessment may be needed before a repair or alternative solution can be proposed.
Agree on the work
Before any paid assessment or repair, the plan covers the work, cost or spending limit, timing, and how the resulting work will be validated.
Know what was done
The handover explains the findings, work carried out, and tests completed. Any remaining faults or limits belong in that conversation too.
A few common questions
Before you get in touch
You don't need a full technical report to start. A clear description and a few useful details are enough.
Is the exact model number needed?
No—include it if you know it. If the label is missing or the assembly is custom, describe what you have. Photos can help identify it.
When should equipment be shipped?
Please get in touch first. Wait for confirmation that the work can be accepted and for delivery instructions before sending anything.
Does submitting the form book a repair?
It starts the conversation. Your request is reviewed, then any assessment, repair, cost, and schedule are discussed with you before a booking is agreed.
What if the project is historic or unusually large?
Describe its condition, what you want to achieve, where it is, and any difficulties with moving or accessing it. For historic equipment, include what you want to keep original. An assessment may be the best place to start.